FAQ

DO I NEED BEARD OIL?

Of course you do! If you have a beard you should be using beard oil. Why you ask? Have you ever had dry, itchy and flaky skin under that beard of yours? All of our beard oils are made to rid your skin and beard of these pesky problems, they’ll also make your beard super soft and smelling absolutely awesome! Not only this, but our signature oil blend had been developed from the ground up to create the optimal skin and hair follicle conditions to actually stop these types of pesky problems happening again!

WHAT'S THE DIFFERENCE BETWEEN BEARD BALM AND BEARD OIL?

One’s solid and one’s not.

Ok, ok, we’ll give a bit more info than that. Our beard balms come in two forms, conditioning and holding. If you’re after an ultra soft beard you should grab a conditioning balm. Place this in your beard before bed and you’ll be waking up to not only one pillow under your head but two! That’s how soft our conditioning balm makes your beard! It also provides extreme hydration for your skin as well, which will help speed up the process of getting rid of those pesky flakes (if you have them).

Want some holding power and frizz taming on that masterpiece of yours? Place a small amount of our holding balm in your beard, shape as desired and that frizz will be a thing of the past! Guaranteed!

We recommend using our balms with an oil for a truly awesome beard experience!

HOW LONG DO YOUR PRODUCTS LAST?

The shelf life of our products is 12 months unless stated otherwise on the packaging.

SO I'VE DECIDED TO EAT / DRINK ONE OF YOUR PRODUCTS. IS THAT OK?

Ummmm NO IT’S NOT! We know how hard it is not to want to eat and drink our amazing smelling products! We have to stop ourselves every day.. But please don’t eat or drink our products. There for external use only….and lets keep it that way 🙂

HOW MUCH IS POSTAGE?

Postage is calculated at checkout and varies depending on your location.

DO YOU SHIP INTERNATIONALLY?

Yes! We ship to most countries. Shipping costs will be determined at checkout. All items are shipped from Australia.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Awesome! You’ve taken the plunge and now you’re just a few days away from receiving some truly amazing products!

We ship with Australia Post for most of our orders so it generally takes 4-7 business days for flat rate standard shipping and 2-4 business days for express post after dispatch. International orders take up to 30 days, depending on where you live. Although we provide these timelines for you above we have no control over Australia Post transit times and they may vary from the above.

THERE ARE SO MANY BEARD CARE AND OTHER MEN'S GROOMING BRANDS OUT THERE, SO WHY YOU?

Kinsfolk Grooming Co. uses all natural and organic ingredients where possible across our entire product range. We source ALL of our supplies in Australia, unlike many other companies that turn to China and other countries for the same. We also use NO animal fats or oils (such as emu oil) in any of our products giving you a true cruelty-free beard care product. Our products are packaged in premium packaging and most of all……. we’ve actually conducted extensive research into our product development prior to selling them to our you, over 12 months in fact, unlike others that just guess we know that our product is going to be awesome 🙂

So join the movement and make the switch to Kinsfolk Grooming Co. (like many of your friends have already).

WILL USING YOUR PRODUCTS MAKE ME AWESOME?

Ahhhh, Yep!

WHAT'S THE DEAL ON RETURNS?

We’re pretty relaxed at Kinsfolk. If you’ve received a faulty product we’ll be more than happy to replace it within 14 days of placing your order (30 days for international orders). Usually, we require a photo of the fault and on occasions will require you to post it back to us (the cost is on you, sorry). Also, if you order something and change your mind we’ll replace it once we’ve received the item back in its original unopened and unused condition.